Windstorm Update:
-Newcastle Primary Care, Fairwood Primary Care, and Newcastle Dermatology are CLOSED today (Friday 11/22). Power was restored this afternoon and these clinics plan to reopen Monday.
-All other clinics, including Maple Valley Urgent Care, are OPEN with appointments proceeding as scheduled.
-Our hospital is fully functional. The Emergency Department is extremely busy. Consider urgent care for non-emergent needs. Not sure if you need Emergency, Urgent, or Primary Care? Go to qqzhangui.com/where2go.
-We continue to experience high call volume. Cancel or reschedule online at mychart.qqzhangui.com. If you have an impacted appointment, your care team will contact you.
-Thank you for your patience as we make sure our staff and patients are safe.
Urgent Care & Virtual Visits
Wait Times
Get estimated wait times for Urgent Care.
In a critical or life-threatening medical emergency, don't drive, call 9-1-1.
Urgent Care is not staffed to manage critical life-threatening medical emergencies.
Virtual Urgent Care Visit
Virtual urgent care visits are available on-demand for many non-emergency medical concerns through your MyChart account (computer or app version). From your MyChart account, go to the Visits icon and select the Video Visit option from the dropdown menu. These visits are currently only available for patients who are 18 years or older in Washington state.
Virtual urgent care hours are Mon – Fri, 8 AM - 8 PM; Sat/Sun, 8 AM - 4 PM, and are billed the same as in-clinic patient appointments. To learn more about how a virtual urgent care visit works, click here.
Click Here for a Virtual Urgent Care Visit
Learn More About Urgent Care Services at Valley
How Are Wait Times Calculated?
The posted wait time to see an urgent care provider is approximate and may vary. New patients arrive frequently and impact wait times depending on severity of illness or injury.
Special Hours of Operation & Closures
Closed Thanksgiving Day and Christmas Day.
Having trouble getting in line?
During occasional busy scheduling times, users who are attempting to schedule an appointment may get a message that scheduling is unavailable. We apologize for any inconvenience and suggest that you try again later.
What about wait times for the Emergency Department?
With the extremely high variability of patient volumes in the Emergency Department, we don't currently offer projected wait times for that service. Learn more about the ED and what to expect.
Walk-in or Schedule a Virtual Urgent Care Appointment
Enjoy walk-in appointments, virtual (telehealth) video visits, and after-hours care for acute illness, minor injuries, sports physical exams, pregnancy tests, back strain, UTI, x-rays and other non-emergent services.
Virtual Urgent Care Vists
Virtual Urgent Care visits are available on-demand for many non-emergency medical concerns through your MyChart account (computer or mobile app versions). From your MyChart account, go to the Visits icon and select the Video Visit option from the dropdown menu.
Telehealth visits are currently only available for patients who are 18 years or older in Washington state. Urgent Care hours are Mon – Fri, 8 AM - 8 PM; Sat/Sun, 8 AM - 4 PM. Telehealth appointments for urgent care are billed the same as in-clinic patient appointments.
| Example of Telehealth-eligible visits | Example where in-person visit required |
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Don't have a MyChart account and need a telehealth visit?
If you're a new patient or don’t have a Valley MyChart account yet: No problem! Community members Age 18+ can now access Valley’s urgent care telehealth services.
Use this link to sign up for a MyChart account when you schedule your first on-demand, urgent care video visit. Urgent Care video visits are limited to patients 18+ years old.
Need a little extra help setting up and participating in a virtual appointment? Click here for a step-by-step guide to telehealth video visits.
Please call 911 or go to the closest emergency room if you are experiencing the following symptoms:
- Stroke: Sudden dizziness numbness or paralysis, difficulty seeing or speaking, or loss of consciousness
- Severe abdominal pain
- Seizure
- Heart Attack: Chest pain with pressure sensation or pain radiating into jaw, teeth, shoulder or back; or palpitations with dizziness; or shortness of breath, sweating and/or nausea or vomiting
When things are happening quickly, it can be difficult to know where to go. Here's a guide to help you decide:
How do you decide what type of care you need when you have the choice to go to your primary care provider, urgent care clinic or the emergency department? Associate Medical Director for Valley’s Urgent Care clinics, Telly Russell, MD, shares an easy way to figure out the best place go when faced with different situations.
Symptom checker makes it easier to determine what to do when you develop medical symptoms. Symptom checker is available for both adults and children.
While it does not offer medical advice, symptom checker can help you understand potential causes, leading you through the decisions to make and the steps to take to feel better faster.
Mobile App
Available for the iPhone and Android smart phones.